The People Side of Supply Chain Management: Key Attributes and Core Competencies
Andrea Charman, Senior Learning Consultant, Leadership Group, 44 207 289 7373 Andreacharman@ctsus.com
Elaine N. Whittington, C.P.M., CPCM
Elaine N. Whittington, C.P.M., CPCM, President, G&E Enterprises, 818 352 4995 E_whitt@prodigy.net
88th Annual International Conference Proceedings - 2003 - Nashville, TN
It goes without saying that technology continues to impact our business models with the result that organizations in all sectors are increasingly part of high performance networks. These networks are focused on meeting, or indeed, exceeding the expectations of an ever more demanding 'global' customer within shortening time-frames. This network development has begun to highlight once again the people side of supply chain management, often overlooked or at best neglected in recent years dominated by the competitive advantages promised by sophisticated software and web-platformed technology. As the supply chain professional is challenged to operate strategically in this emerging environment of the total network - the extended inclusive model that embraces internal and external partners - the arbiters of success shift towards excellence in network management with its emphasis on attributes and skills that operationalize collaborative effort. Attributes of emotional intelligence, competency in building relationships, partnering, communication management, teaming, mentoring/coaching, managing conflict productively are among those that have become crucial to professionalism today.