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From Failure – Lessons Taught By A Cracked Bell


Kevin Williams, C.P.M.
Kevin Williams, C.P.M., Manager – Technology Business Development, American Express Corporate Services (, P.O. Box 364, Hebron, CT 06248, 877/296-5784,

89th Annual International Conference Proceedings - 2004 - Philadelphia, PA

This paper supports a workshop to be held at the 89th Annual ISM International Purchasing Conference to be held in Philadelphia, Pennsylvania from April 25 through 28, 2004. In recent years, there has been a great deal of interest shown by Supply Management professionals in examples of how Six Sigma could be applied to Service sector environments.

From Failure – Lessons Taught By A Cracked Bell — 41 KB (PDF)