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Service Level Agreements that Actually Work


Maxim, Jon
Jon Maxim, President, Maxelerate, (847) 691-3299;
Todesco, John
John Todesco, Contracts Manager, Zurich North America, (847) 605-6726;

92nd Annual International Conference Proceedings - 2007 - Las Vegas, NV

This session is for contract managers, sourcing professionals and even other internal clients who need to take a part in service level agreement (SLA) creation. It is based on years of creating SLAs at many different large organizations and seeing what works and does not work.

Service Level Agreements that Actually Work — 34 KB (PDF)