Developing Customer Guidelines – A Communications Tool for Optimizing Supplier Selection
Lorrie K. Mitchell, C.P.M., A.P.P.
Lorrie K. Mitchell, C.P.M., A.P.P., Partner, Mitchell Enterprises, Duluth, GA 30096, 770/448-4544, 404/808-8804, email@example.com
91st Annual International Conference Proceedings - 2006 - Minneapolis, MN
Choosing suppliers based on their capabilities and the potential "win/win" relationship is paramount in today's supply management (SM) environment. In order to accomplish this, SM professionals need to begin by educating, communicating, and socializing the SM process with their internal customers. Customer Guidelines are designed to set the expectations of the internal customer and prepare them as they work with SM throughout the solicitation and supplier selection process. Topics that warrant discussion include: how Customer Guidelines assist in identifying roles and responsibilities, developing a project timeline, defining the solicitation process, creating appropriate supporting documentation, and more.