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Supplier Relationship Management for Collaboration, Impact and Business Success

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Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today’s global economy. The traditional adversarial relationship and transactional focus of buyers and suppliers cannot meet this demand for continuous improvement in lead-time, quality and overall supplier performance. As a result, significant changes are occurring in the philosophies and approaches that define the relationship between purchasers and sellers in world-class organizations. Simply put, Supplier Relationship Management (SRM) provides an organizational focus on communicating and collaborating with suppliers on the many steps of the Supply Management process. This focus reduces the lead-time and total cost of acquisition, transportation and possession of goods and services for the benefit of both the buyer and seller. As a result SRM provides a competitive advantage and improved profits.

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Who Should Attend

Managers and professionals involved in purchasing, projects, contracts, supply management, operations, maintenance, engineering, quality and other activities that expose them to dealings with suppliers. This program is essential to those who want to improve the supplier relationship for the benefit of the enterprise.

You Will Learn...
  • Six elements in the Supplier Relationship Management Maturity Model
  • The importance of SRM in continuous improvement
  • Seven critical steps in developing trust with suppliers
  • The difference between SRM and Collaboration
  • 20 Best Practices in Managing Supplier Relations
  • Seven steps in developing Total Cost of Ownership approaches
  • The move to strategic sourcing
  • Two examples of Segmentation Models for the supplier base
  • Eight stages in the process for strategic alliances
  • Two Total costs of ownership models
  • Four key elements in improving the supplier relationship
  • Best practices in supplier qualification, measurement and recognition
  • Seven basics of reengineering
You Will Earn...

21 continuing education hours

Course Outline
  1. Essentials for change, the organizational challenge, comparing the traditional and new business models, the supply management vision and mission, defining Supplier Relationship Management (SRM), SRM and Customer Relationship Management (CRM)
  2. Supplier Relationship Management Maturity Model, starting the strategic sourcing process, the critical ABC analysis, developing the spend profile, commodity and service coding, using Excel pivot tables in spend analysis
  3. Segmentation of the supplier base, defining the alliance, the alliance process, success factors and barriers to alliances
  4. Focusing on high value activities, reengineering is a must, detailed mapping of processes, common errors in reengineering, the basics of reengineering
  5. Transforming the supplier relationship, developing the skills required for good relationships, defining the organization’s mission in building supplier relationships, communication, trust and credibility as key elements, a survey for letting the supplier rate you
  6. Science of selecting and maintaining good supplier performance, who to measure, what to measure, example procedure for supplier selection and qualification, monitoring supplier performance, maintaining a performance index
  7. Applying performance measurement, Total Cost of Ownership (TCO), TCO Models, supplier recognition
  8. Risk Management, Continuous Improvement=SRM=Integration=Supply Chain Management

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