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Supplier Relationship Management for Collaboration, Impact and Business Success

Upcoming Dates/Locations

Looking for a competitive advantage and a proven method to improve profits? Communicating and collaborating with suppliers in a mature supplier relationship management (SRM) program could be the answer. This seminar examines key aspects of a world-class SRM program from the key elements that make up a mature program to the critical steps in developing trust. It explores how an SRM program can reduce lead-time, and the total cost of acquisition, transportation and possession of goods and services for all parties. It might just be the competitive advantage your organization is seeking.

Who should attend

Supply management professionals involved in procurement, projects, contracts, operations, maintenance, engineering, quality and other activities in which they regularly interact with the supply base. It is specifically designed for those professionals who want to improve supplier relationships for the benefit of the enterprise.

You will earn 21 CEHs for this seminar

You will learn

  • Six elements in the Supplier Relationship Management Maturity Model
  • The importance of SRM in continuous improvement
  • Key elements in improving the supplier relationship
  • Seven critical steps in developing trust with suppliers
  • The difference between SRM and collaboration
  • Twenty best practices in managing supplier relations
  • Seven steps in developing total cost of ownership approaches
  • Examples of segmentation models for the supplier base
  • The 8 stages in the process for strategic alliances
  • Best practices in supplier qualification, measurement and recognition
  • Seven basics of re-engineering

Course Outline

  1. Essentials for change, The organizational challenge, The supply management vision and mission, Defining SRM, SRM and customer relationship management (CRM)
  2. Supplier relationship management maturity model, Starting the strategic sourcing process, The critical ABC analysis, Developing the spend profile, Commodity and service coding, Using Excel pivot tables in spend analysis
  3. Segmentation of the supplier base, Defining the alliance, The alliance process, Success factors and barriers to alliances
  4. Focusing on high-value activities, Re-engineering is a must, Detailed mapping of processes, Common errors in re-engineering, The basics of re-engineering
  5. Transforming the supplier relationship, Developing the skills required for good relationships, Defining the organization’s mission in building supplier relationships, Communication, trust and credibility as key elements, A survey for letting the supplier rate you
  6. Science of selecting and maintaining good supplier performance, Who to measure, What to measure, Example procedure for supplier selection and qualification, Monitoring supplier performance, Maintaining a performance index
  7. Applying performance measurement, Total cost of ownership (TCO), TCO models, Supplier recognition
  8. Risk management, Continuous improvement=SRM=integration=supply chain management


Upcoming Dates & Locations

September 5-7, 2018 Washington, DC Robi H Bendorf, CPSM, C.P.M. Register