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13th Annual ISM Services Conference - Registration Information

Innovative Supply Relationships: Creating Value for Services Procurement
December 6-7, 2012
The Pointe Hilton Tapatio Cliffs Resort
Phoenix, Arizona


Four Easy Ways to Register
  1. Internet: Register online.
  2. Fax: Transmit completed form with credit card information to 480-752-7890.
  3. Mail: Complete the form and mail with check or credit card information to ISM Seminars, P.O. Box 22160, Tempe, AZ 85285-2160, USA.
  4. Phone: Call Customer Service at +1 480-752-6276, option 8. Please have your credit card number ready.

Member Fee: US$949

Nonmember Fee: US$1,149

Student Member Fee: US$250

Pre-Conference Seminar: Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Services - #4458
December 4-5, 2012
US$1,399 Members*/US$1,699 Nonmembers*
*Save US$200 when you register 30 days or more prior to the program start date. Payment must be received at the time of registration in order to qualify for the early-bird discount.


Please make your own hotel reservations. All sessions are at the Pointe Hilton Tapatio Cliffs Resort, 11111 N. 7th St., Phoenix, AZ 85020. You can book your hotel room online at or call +1 602/866-7500. Go online to receive the special room rate of US$139 Single/Double. The ISM rate is offered until November 8, 2012 or until the room block is sold out, whichever comes first, so book today. The room rate includes in-room, high speed internet and the resort service fee.

Pointe Hilton Tapatio Cliffs Resort — Nestled into the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from Phoenix Sky Harbor International Airport, the Pointe Hilton Tapatio Cliffs Resort is a 584-room all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens, and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath™ collection, as well as high-tech and high-touch guestroom features including the Hilton Alarm Clock Radio with MP3 capabilities.

Discounts (not to exceed US$300 per attendee)

Early-Bird Discount — Take US$100 off the conference registration fee by registering no later than October 26, 2012.

Team Discount — There is a US$100 discount (per person) for organizations registering three or more people for this program. All registrations must be placed at the same time. (This discount offer is not available online.)

Pre-Conference Seminar Savings — Register for the Services Conference and for "Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Services," #4458, and save US$200 on your registration fee.

U.S. Tax Deductions

The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continual professional education. Consult your tax adviser for details.

Cancellation and Refund Policy

Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a US$100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund. ISM must be contacted within 30 days of the program completion in order for a refund to be considered. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.

Ground Transportation

You are responsible for your own ground transportation.

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