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12th Annual ISM Services Conference - Registration Information

Stay Competitive. Move Forward.
December 1-2, 2011
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ

Registration Information

Four Easy Ways to Register
  1. Internet: Register onlineComing Soon.
  2. Fax: Transmit completed form with credit card information to 480-752-7890.
  3. Mail: Complete the form and mail with check or credit card information to ISM Seminars, P.O. Box 22160, Tempe, AZ 85285-2160, USA;
  4. Phone: Call Customer Service at +1 480-752-6276, option 8. Please have your credit card number ready.

Onsite Registration Hours

Wednesday, December 1, 2011
4:00 - 6:00 p.m.

Thursday, December 2, 2011
6:30 a.m. - 4:30 p.m.

  • Member Fee: US$845
  • Nonmember Fee: US$1045
  • Student Member Fee: US$250


Please make your own hotel reservations. All sessions are at the Pointe Hilton Tapatio Cliffs Resort, 11111 N. 7th St / Phoenix, AZ 85020. You can book your hotel room online at or call 602/866-7500. Go online to receive the special room rate of US$139 Single/Double. The ISM rate is offered until November 7, 2011 or until the room block is sold out, whichever comes first, so book today!

Pointe Hilton Tapatio Cliffs Resort
Nestled into the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Pointe Hilton Tapatio Cliffs Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens, and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath™ collection, as well as high-tech and high-touch guestroom features including the Hilton Alarm Clock Radio with MP3 capabilities.


Membership Discount — Regular members of ISM receive a US$200 discount on the nonmember program registration fee. If you're not already a member of ISM, send in a completed membership application with your payment and receive the member discount. Visit our Web site at and become a member online.

Early Bird Discount — Take US$100 off the Conference Registration Fee by registering no later than October 20, 2011.

Team Discount — There is a US$100 discount (per person) for organizations registering three or more people for this program. All registrations must be placed at the same time. (This discount offer is not available online.)

Pre-Conference Seminar Savings — Register for the Services Conference and for "Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Services" #4455, and save US$200 on your registration fee.

*Not to exceed US$300 per attendee.

U.S. Tax Deductions

The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continual professional education. Consult your tax adviser for details.

Cancellation and Refund Policy

Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a US$100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund. ISM must be contacted within 30 days of the program completion in order for a refund to be considered. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.

Ground Transportation

You are responsible for your own ground transportation.

Continuing Education Hours (CEHs)

Earn 9.5 Continuing Education Hours (CEHs) for your full Conference participation.

Select Supplier Showcase

Information Leads to Innovation

Take a break and visit our Select Supplier Showcase.
Use this time to gain information — find out what's new and start building a path toward complete integration.

Thursday, December 1, 2011
7:00 - 7:50 a.m.
9:15 - 9:30 a.m.
10:30 - 11:00 a.m.
12:00 - 1:15 p.m.
2:30 - 3:00 p.m.
4:00 - 4:15 p.m.
5:00 - 7:00 p.m.

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