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11th Annual ISM Services Conference - Registration Information

Innovative Supply Relationships: Creating Value for Services Procurement
December 2-3, 2010
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ

Registration Information

Registration Fees

Member Fee: $795 (USD)

Nonmember Fee: $995 (USD)

Four Easy Ways to Register
  1. Internet: Register online at

  2. Fax: Transmit completed registration form with credit card information to 480-752-7890.

  3. Mail: Complete the registration form and mail with check or credit card information to ISM Seminars, P.O. Box 22160, Tempe, AZ 85285-2160, USA;

  4. Phone: Call Customer Service at +1 480-752-6276, option 8. Please have your credit card number ready.


Onsite Registration Hours

December 1, 2010
4:00 - 6:00 p.m.

December 2, 2010
6:30 a.m. - 4:30 p.m.

December 3, 2010
7:00 - 11:00 a.m.

Please make your own hotel reservations. All sessions are at the Pointe Hilton Tapatio Cliffs Resort, 11111 N. 7th St / Phoenix, AZ 85020. You can book your hotel room online at or call 602/866-7500. Be sure to mention ISM Group Code "IVG" to receive the special room rate of USD$139 Single/Double. The ISM rate, which includes the resort fee, is offered until November 8, 2010; rooms sell out quickly, so be sure to reserve your room early.

Pointe Hilton Tapatio Cliffs Resort offers:
Nestled into the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Pointe Hilton Tapatio Cliffs Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens, and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath™ collection, as well as high-tech and high-touch guestroom features including the Hilton Alarm Clock Radio with MP3 capabilities.


Membership Discount — Regular members of ISM receive a USD $200 discount on the nonmember program registration fee. If you're not already a member of ISM, send in a completed membership application with your payment and receive the member discount. Visit our Web site at and become a member online.

Team Discount — There is a $100 discount (per person) for organizations registering three or more people for this program. All registrations must be placed at the same time. (This discount offer is not available online.)

Pre-Conference Seminar Savings — Register for the Services Conference and for "Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Services" #4457, and save USD $100 on your registration fee.

U.S. Tax Deductions

The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continual professional education. Consult your tax adviser for details.

Cancellation and Refund Policy

Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a USD $100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund. ISM must be contacted within 30 days of the program completion in order for a refund to be considered. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.

Ground Transportation

You are responsible for your own ground transportation.

Phoenix, Arizona
With an abundance of world-class resorts, championship golf courses, award-winning spas, fabulous shopping and exclusive art galleries, the Phoenix metropolitan area is a prime destination for travelers throughout the country and world. Known as the "Valley of the Sun," Phoenix averages temperatures are in the mid-70's Fahrenheit during the month of December. The valley of the Sun is home to more than 3 million residents and is a thousand square miles in area. Scottsdale has more than 600 restaurants ranging from Southwestern barbecue and South of the Border cuisine to Pacific Rim fare and everything in between. The climate makes outdoor activities such as desert Jeep tours and hot-air ballooning enjoyable year-round. Day trips to scenic Arizona destinations like the Grand Canyon and Sedona are an added benefit. For more information about other points of interest in the Valley of the Sun, visit

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