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11th Annual ISM Services Conference

Innovative Supply Relationships: Creating Value for Services Procurement
December 2-3, 2010
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ

Presented by Institute for Supply Management™

Supply relationships and innovation through collaboration are the focal points of this year's 11th Annual ISM Services Conference. The program offers the experiences and accomplishments of some of the world's most visible organizations. Attending this event will give you a better understanding of how to build and maintain your strategic plan. This year's program highlights topics in relationship development, negotiating service contracts, creating value with supplier innovations in a tough economy, creative sourcing and more.

  • Supplier Relations
  • Creative Sourcing
  • Insourcing/Outsourcing
  • Collaboration
  • Green Initiatives
  • Marketing/Advertising
  • Negotiations
  • Contingent Labor

Who Should Attend
This program is designed for supply management professionals responsible for not only acquiring services but also for developing the supply chain strategies that support the goals and objectives of the organization. Because supply managers in both the manufacturing and non-manufacturing arenas buy services, look for many diverse examples. Supply management professionals with a solid foundation will benefit from this program. Additionally, team leaders, project managers and members of cross-functional teams will profit from this experience. And, if you've attended previous ISM Services Conferences, this program is still for you. Each year we build on the previous year to include the latest innovations and ideas that can re-energize your services initiatives.

Built-in value. This program delivers six general sessions, six concurrent sessions and ample networking time.

Why You Should Attend
Realize a high ROI when you direct your supply management expertise to the world of purchasing services. Discover how to translate your knowledge about sourcing and buying tangible goods into the services arena, and reveal hidden savings in the process. Currently, only 27 percent of the purchase of services dollars is handled by supply management professionals (according to CAPS Research) — find out how to turn your coworkers into customers and streamline your service purchases. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multibillion-dollar proposition.

Earn 10.25 Continuing Education Hours (CEHs) for your participation.

Professional Focus

Increase your educational experience exponentially.
Strategic Services Procurement: Applying Strategic Sourcing Principles provides a fresh look at the strategic nature of the supply function. The pre-conference seminar provides insights into current trends and opportunities for supply's involvement in service procurement, the application of strategic sourcing methods and technologies to the services spend and services supply base, and participant analysis and discussion of case studies to service spend not traditionally sourced through the purchasing function. Register for this pre-conference seminar and the Services Conference and save US$100.

Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Service
Seminar #4457
November 30-December 1, 2010
Phoenix, Arizona

Select Supplier Showcase

Information Leads to Innovation

Take a break and visit our Select Supplier Showcase. Use this time to gain information — find out what's new and start building a path toward complete integration.

Thursday, December 2, 2010
7:00 - 7:50 a.m. 10:30 - 11:00 a.m. 2:30 - 3:00 p.m. 5:15 - 7:00 p.m.
9:15 - 9:30 a.m. 12:00 - 1:15 p.m. 4:00 - 4:15 p.m.  


Sponsorships for this program are still available. Contact ISM's Sales Department — Kelly Rich, or Trish True, or call 480-752-6276 extension 3086 or 3061 for specific information.

Ariba, Inc

Ariba, Inc. is the leading provider of collaborative business commerce solutions-enabling more efficient and effective buying, selling and cash management by combining industry-leading software as a service (SaaS) Commerce technology with the world's largest web-based global trading community and expert capabilities and services. Learn more at


Connolly is the contract compliance audit expert that helps lower their client's total cost of ownership and maximize revenue by auditing to identify non-compliance, recover money and recommend process improvements; all while protecting critical business relationships. More than 120 of the world's best run companies trust Connolly to audit their contracts. Each year, Connolly audits over $700 billion in spend; and recovers hundreds of millions of dollars in overpaid and under-collected funds on behalf of their clients. Learn more at

Emptoris Services Procurement Solution

The The Emptoris Services Procurement Solution enables organizations to cost effectively manage and automate third party contingent labor and professional services procurement. Emptoris powers the world's largest services procurement programs enabling global corporations including American Express, General Electric, BP and FedEx to optimize processes, ensure compliance, and reduce costs for outsourced services procurement. Learn more at Take the Journey to Procurement Excellence:


IQNavigator is the leading provider of services spend management software and managed services that enable global companies to gain visibility and control over a significant and strategic corporate spend category. With proven domain expertise and innovative technology solutions, IQNavigator helps turn complex services spend into a new source of value, competitive advantage and continuous bottom-line improvement. For more information, visit

JVKellyGroup, Inc.

JVKellyGroup, Inc., provides cost reduction and risk mitigation solutions for some of the world's largest organizations. By offering an integrated set of analytics, sourcing services and technology, JVKellyGroup helps ensure that a company's spend is effectively analyzed, sourced, managed and monitored. To learn more, please visit:

SIRVA Relocate Your Thinking

A leading worldwide provider of relocation and moving solutions, SIRVA, Inc. provides more than 300,000 relocations per year to corporations, government employees and individual consumers. The Company delivers the best mobility experience at the lowest total cost to relocate through complete management of the global supply chain, the world's leading global operations, industry-leading risk management processes, and full accountability and transparency of all costs. SIRVA's brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation, SIRVA Move Management, SIRVA Global Relocation, Inc. and SIRVA Settlement. For more information, visit

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