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The ISM and NBTA Summit on Travel, Meetings & Supply Management — Agenda

January 27-28, 2010
Tampa, FL


Wednesday, January 27, 2010

8:00AM – 5:00PM Registration
8:30AM – 9:30AM Continental Breakfast
9:30AM – 10:30AM Session 1 — The View From the Top

Hear from the Executive Suite about current business drivers and the value senior executives expect to gain from the travel & meetings supply chain. What is the role of travel & meetings in delivering business results? Learn how decisions are made at this level and how you can get—and keep—a seat at the table.
10:30AM – 11:00AM Networking Break
11:00AM – 12:15PM Session 2 — The Sacred Cows Go Home

In the wake of the economic downturn, what is the "new normal" for travel & meetings policies? What is the "right amount" of money to spend in order to meet your business objectives? Examine tools & methodologies available to help you calculate the optimization point for your travel & meetings investment and the policy levers that yield optimal value.
12:15PM – 1:00PM Luncheon
1:00PM – 2:00PM Keynote: Economic Outlook
2:15PM – 2:30PM Coffee Break
2:30PM – 3:45PM Session 3 — The Future of Work

When can/can't virtual meetings adequately substitute for face-to-face? What's next in evolution of collaboration technologies and how can companies incorporate these alternatives strategically and at what cost? Where are the opportunities and how can demand be better managed at the point of sale?
3:45PM – 4:15PM Networking Break
4:15PM – 5:30PM Session 4 — The Art of the Deal

In an environment of uncertainty and relentless pressure to contain costs, where are the opportunities in 2010 for savings? Will the focus for suppliers be on market share or price? How do you negotiate favorable contracts in these service categories while dealing with the increasing complexities of unbundling, data capture, and compliance.
5:30PM – 7:30PM Cocktail Reception

Thursday, January 28, 2010

8:00AM – 9:00AM Continental Breakfast
9:00AM – 10:15AM Session 5 — The Metrics of Value

Learn how to establish key financial measures for travel & meetings programs, including how to define cost savings and cost avoidance. Learn from sample templates how best to communicate the value of your program with senior management.
10:15AM – 10:30AM Networking Break
10:30AM – 11:45AM Session 6 — The Right Model

Understand the business case behind the "make vs buy" decision for your travel & meetings management and staffing model. Understand the tradeoffs behind different resource configurations (insource, outsource, etc.) and gain invaluable insights on how to structure SLAs to drive better business outcomes.
11:45AM – 1:00PM Closing Luncheon & Keynote