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10th Annual ISM Services Conference - Registration Information

Services Procurement Strategies in Today's Tough Economy
December 3-4, 2009
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ

Registration Information

Registration Fees

Member Fee: $795 (USD)

Nonmember Fee: $995 (USD)

Receive a one-year ISM membership with your full nonmember registration fee. Direct membership only. $190 USD value. You must meet ISM qualifications for membership.

Four Easy Ways to Register

Internet: Register online.

Fax: Fax completed form with credit card information to 480-752-7890.

Mail: Complete the form below and mail with check or credit card information to ISM Seminars, P.O. Box 22160, Tempe, AZ 85285-2160, USA.

Phone: Call ISM Member Services at +1 480-752-6276, option 8, with your credit card information.


Please make your own hotel reservations. All sessions are at the Pointe Hilton Tapatio Cliffs Resort, 11111 N 7th St., Phoenix, AZ 85020. For reservations, call 602/866-7500. Be sure to mention ISM (use group code ISG) to receive the special room rate of $169 single/double with high-speed Internet included. The ISM rate is offered until November 8, 2009; rooms sell out quickly, so be sure to reserve your room early.

Pointe Hilton Tapatio Cliffs Resort offers:
Nestled into the rugged terrain of the Phoenix North Mountains in Arizona and about 20 minutes from the Phoenix Sky Harbor International Airport, the Pointe Hilton Tapatio Cliffs Resort is a 584 all-suite resort property offering luxurious services and activities. The accommodations are spacious two-room suites with one king bed or two queens and promise a relaxing visit to the Valley of the Sun. Each suite offers the Hilton Serenity Bed & Bath™ collection, as well as high-tech and high-touch guest room features including the Hilton Alarm Clock Radio with MP3 capabilities. For more information, visit

On-Site Registration Hours
Wednesday, December 2, 2009 4:00 - 6:00 p.m.
Thursday, December 3, 2009 6:30 a.m. - 4:30 p.m.
Friday, December 4, 2009 7:00 - 11:00 a.m.


Membership Discount: Regular members of ISM receive a $200 discount on the nonmember program registration fee. If you're not already a member of ISM, send in a completed membership application with your payment and receive the member discount. Visit our Web site at and become a member online.

Pre-Conference Savings: Register for the Services Conference and for Strategic Services Procurement: Applying Strategic Sourcing Principles to the Procurement of Services #4455, and save an additional $100 on your registration fee.

Team Discount: There is a $25 discount (per person) for organizations registering three or more people for this program. All registrations must be placed at the same time. (This discount offer is not available online.)

U.S. Tax Deductions

The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continual professional education. Consult your tax advisor for details.

Cancellation and Refund Policy

Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a $100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund. ISM must be contacted within 30 days of the program completion in order for a refund to be considered. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.

Ground Transportation

You are responsible for your own ground transportation.

Supplier Showcase

Information Leads to Innovation
Take a break and visit our Supplier Showcase. Use this time to gain information — find out what's new and start building a path toward complete integration. Also, make sure you take part in Thursday evening's networking reception, where there is always a surprise.

Thursday, December 3, 2009
7:00 - 7:50 a.m.
9:15 - 9:30 a.m.
10:30 - 11:00 a.m.
12:00 - 1:15 p.m.
2:30 - 3:00 p.m.
4:00 - 4:15 p.m.
5:15 - 7:00 p.m.

Phoenix, Arizona

With an abundance of world-class resorts, championship golf courses, award-winning spas, fabulous shopping and exclusive art galleries, the Phoenix metropolitan area is a prime destination for travelers throughout the country and world. Known as the "Valley of the Sun," Phoenix averages temperatures are in the mid-70's Fahrenheit during the month of December. The Valley of the Sun is home to more than 3 million residents and is a thousand square miles in area. Neighboring Scottsdale has more than 600 restaurants ranging from Southwestern barbecue and South of the Border cuisine to Pacific Rim fare and everything in between. The climate makes outdoor activities such as desert Jeep tours and hot-air ballooning enjoyable year-round. Day trips to scenic Arizona destinations like the Grand Canyon and Sedona are an added benefit. For more information about other points of interest in the Valley of the Sun, visit

Professional Focus

Increase your educational experience exponentially.
Strategic Services Procurement: Applying Strategic Sourcing Principles provides a fresh look at the strategic nature of the supply function. The seminar provides insights into current trends and opportunities for supply's involvement in service procurement, the application of strategic sourcing methods and technologies to the service spend and service supply base, and participant analysis and discussion of case studies to service spend not traditionally sourced through the purchasing function. Register for this pre-conference seminar and the Services Conference and save $100.

Strategic Services Procurement: Applying Strategic Sourcing Principles
Seminar #4455
December 1-2, 2009
Phoenix, AZ

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