You Will Learn
- How to identify and prioritize the Critical Success Factors (CSF) necessary to develop a coordinated multi-organizational contract for purchasing of services.
- Use of the consensus-decision techniques designed to accommodate individual requirements into a collective RFQ.
- Threshold leveling tools to create minimum acceptance service standards for service providers (suppliers).
- Establish the requirement documents to pre-screen and pre-qualify service providers.
- Prioritize and weight the service performance factors to insure each participating organizational entity in the contracting process is recognized and fulfilled.
- Create an electronic web-based format for RFQs.
- Methods for analyzing and ranking responses to the RFQ.
- Conduct collective coordinated contractual negotiations.
- Develop a service providers "scorecard" for performance monitoring, incentives, penalties, and improvements.
- The scope and potential for services purchasing - opportunity analysis based on company case studies.
- How to establish an expenditure baseline for services, including expenditures for travel, transportation, information technology, legal, insurance, health benefits, professional services, consulting, and advertising.
- How does services purchasing differ from material purchases.
- The course will follow a six-step program for results:
- User requirements definition.
- Current environment assessment.
- Benchmarks from successful companies.
- Gap analysis and opportunity identification.
- Gaining user acceptance of action plans.
- Coordinated implementation and management of the contractual relationship.
- How to monitor performance.
Who should attend?
Purchasing and supply management professionals who want to gain a competitive edge through coordination of the services expenditures including sourcing and reducing costs and improving value from service providers; professionals involved in managing the functional requirements for services, and all facets of business partnerships; business strategy builders, and professionals responsible for providing services.