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Onsite Seminar

Services Purchasing

Strategic Services Procurement: Applying Strategic Sourcing Principles

This seminar provides insights into current trends and opportunities for supply's involvement in service procurement. Explore the application of strategic sourcing methods and technologies to the service spend and service supply base. Learn tools and techniques for writing effective Statements of Work and managing contracts. Participate in analysis and discussion of case studies specific to service spend not traditionally sourced through the purchasing function.

Who Should Attend

Decision makers from all functional areas of the organization that select, qualify, approve or purchase services. Any decision maker interested in identifying new opportunities for cost reduction, value enhancement, profit contribution or increasing shareholder value can benefit from this program.

You Will Learn
  • How to successfully expand the role of purchasing and supply in the procurement of services
  • How to identify and prioritize service procurement opportunities for purchasing and supply involvement
  • How to develop and implement a strategic sourcing approach to the procurement of services
  • How to recognize and deal effectively with the differences between the purchase of services and the purchase of materials
  • Tools and techniques for writing more effective statements of work
  • How to develop supplier performance metrics and apply Kaizen principles with service suppliers
  • How to creatively apply total cost of ownership principles to the service purchase and agreements
Course Outline
  • The evolving role of supply in the procurement of services: The increasing importance of services in the procurement mix
  • Expanding the role of supply in the procurement of services: The shift from passive to proactive purchase of services
  • Current trends and opportunities in service procurement: Legal Services; Insurance and Healthcare; Banking and Financial Services; Information and Technology and Software Development; Management and Technical Consultancies; and Advertising and Marketing
  • Implementing Strategic Sourcing of Services: Dealing effectively with internal customers of services; Identifying prerequisites for a successful services provider relationship; Specific characteristics to consider when evaluating service providers; Supplier selection: Transaction vs. Relationship Orientation; Market vs. network approach to the procurement of services; and Services, e-commerce and reverse auctions
  • Writing effective Statements of Work: Dealing effectively with the differences between services and materials
  • Developing and managing service contracts: Recognizing differences in contract law and the Uniform Commercial Code
  • Applying quality principles in the procurement of services: Developing service supplier performance metrics and Applying Kaizen techniques to services
  • Applying Total Cost of Ownership principles to services: Pricing principles and their application to services; and Negotiation for services — opportunities, myths and misconceptions
  • Case studies — Review and Analysis

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