If for any reason you are not satisfied with your product order, you may return it to ISM within 30 days.*
*Please note a restocking fee of 10 percent of the product total or a minimum of US$10 will be applied to all returns.
Prior to returning the item, please call ISM Member Services at 480.752.6276, option 8, or email firstname.lastname@example.org, to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be written on a copy of the original packing slip and on the return shipping label, and returned within 30 days of the shipment date. No returns will be accepted without an RMA number.
ISM will accept nondamaged returns only. To expedite any credit that might be due to you, please note the reason for your return on the copy of the packing slip.
Shipping and handling charges are not refundable from original order or return shipment. ISM is not responsible for return items lost during shipment. ISM recommends that you insure your shipment.
Please address returns to:
Institute for Supply Management™
309 W. Elliot Rd., Suite 113
Tempe, AZ 85284