10th Annual ISM Services Conference

Services Procurement Strategies in Today's Tough Economy
December 3-4, 2009
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ

  • Strategic Planning
  • Indirect Sourcing
  • Cost-Focused Negotiations
  • Outsourcing Management
  • Supplier Relations
  • Changing Economic Environment

The 10th Annual ISM Services Conference offers lessons learned over the last decade from some of the world's most visible and successful organizations. After attending these sessions, you should have a better understanding of how to develop and maintain your strategic plan. Avoid pitfalls, minimize weaknesses and leverage your strengths by learning from leaders in the field.

Who Should Attend

This program is designed for supply management professionals responsible for not only acquiring services but also for developing the supply chain strategies that support the goals and objectives of the organization. Focusing on diverse examples of both manufacturing and nonmanufacturing services purchasing, the program will greatly benefit professionals with a solid supply management foundation. Additionally, team leaders, project managers and members of cross-functional teams will profit from this experience. If you've attended previous ISM Services Conferences, this program is still for you. Each year we build on the previous year to include the latest innovations and ideas that can re-energize your services procurement initiatives.

Why You Should Attend

Realize a high ROI when you direct your supply management expertise to the world of purchasing services. Discover how to translate your knowledge about sourcing and buying tangible goods into the services arena, and reveal hidden savings in the process. Currently, only 26 percent of service purchasers always monitor supplier performance, with only 12 percent performing detailed cost modeling (W. P. Carey School of Business, ASU). Find out how you can gain better control over second tier pricing and more effectively monitor supplier performance. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multibillion-dollar proposition.

Earn 10.25 Continuing Education Hours (CEHs) for your participation.

Built-in value. This program delivers six general sessions, six concurrent sessions and ample networking time.

Professional Focus

Increase your educational experience exponentially.
Strategic Services Procurement: Applying Strategic Sourcing Principles provides a fresh look at the strategic nature of the supply function. The seminar provides insights into current trends and opportunities for supply’s involvement in service procurement, the application of strategic sourcing methods and technologies to the service spend and service supply base, and participant analysis and discussion of case studies to service spend not traditionally sourced through the purchasing function. Register for this pre-conference seminar and the Services Conference and save $100.

Strategic Services Procurement: Applying Strategic Sourcing Principles
Seminar #4455
December 1-2, 2009
Phoenix, AZ


Sponsorships for this program are still available. Contact ISM's Sales Department — Kelly Rich, or Trish True, or call 480-752-6276 extension 3086 or 3061 for specific information.

Ariba, Inc

Ariba, Inc. is the leading provider of on-demand spend management solutions that empower companies to achieve control of their spend and drive continuous improvements in financial and supply chain performance. Delivered on demand, our offerings empower companies to achieve control of their spend and drive continuous improvements in financial and supply chain performance. More than 1,000 companies, including more than half of Fortune 500 companies, use Ariba solutions. Contact Ariba today at 650/390-1000 or www.ariba.com.


Connolly is the contract compliance audit expert that helps lower its client's total cost of ownership and maximize revenue by auditing to identify non-compliance, recover money and recommend process improvements; all while protecting critical business relationships. More than 120 of the world's best run companies trust Connolly to audit their contracts. Each year, Connolly audits over $700 billion in spend and recovers hundreds of millions of dollars in overpaid and under-collected funds on behalf of its clients.

Emptoris Services Procurement Solution
Emptoris Services Procurement Solution (formerly Click Commerce CSM)

The Emptoris Services Procurement Solution (formerly Click Commerce CSM) enables organizations to cost-effectively manage and automate their third-party contingent labor and professional services procurement workflow. Emptoris enables global corporations including American Express, BP, GE and FedEx to optimize processes, lower costs, ensure compliance and improve supplier performance for outsourced services procurement.


IQNavigator is a leading provider of on-demand services procurement software and managed service programs. The company's award-winning suite of integrated applications enable Global 2,000 companies such as Charles Schwab, Entergy, Northrop Grumman, Schlumberger, Shell and Sony Electronics to gain control and visibility into their multi-million-dollar services procurement costs. With proven domain expertise and innovative technology solutions, IQNavigator can help customers quickly and easily turn complex services spend into a new source of value, competitive advantage, and continuous bottom-line improvement. For more information, please visit www.iqnavigator.com.


JVKellyGroup, Inc., a D&B company, is a leading consulting firm that specializes in developing and implementing innovative spend management solutions. We provide an integrated set of sourcing services and technology to ensure your company's spend is effectively sourced, managed and monitored. To learn more, please visit: www.jvkg.com.

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