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ISM T&E 2017

 

 

ISM Travel & Events Conference | 2017
Location - Miami, FL

 

Thank you for attending the ISM's Travel & Events Conference in Miami, Florida. Here are the presentations that have been shared with us and have been approved by the speakers represented. As more are provided, we will be adding them to the site.

Keynote Session: Using Airline Data to Analyze Your Business

Explore how airline data can help you manage your business more effectively—beyond your travel program. Examine the data available from ARC and delve into the tactical and strategic uses for the data. Learn how to use this data to measure performance, benchmark, analyze trends for your business, and predict what the future may bring for the travel and events industry.

  • Mike Premo -  President & CEO, Airlines Reporting Corporation (ARC) |  Bio
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    As president and chief executive officer, and as a member of ARC’s board of directors, Mike Premo leads the company’s strategy in bringing airlines and their agents together to do more business and do it more efficiently. He and his executive team oversee operations for ARC’s traditional accreditation and settlement work and also its rapidly growing data business. Mike became ARC’s president and chief executive officer in June 2011 after serving as the company’s vice president of business development.

    Before joining ARC in 2006, Mike served as the senior vice president of Global Network for TQ3 Travel Solutions and held senior executive positions at Navigant International, TQ3’s parent company. He also served as the president of SatoTravel from 1990 to 1999. Having grown up in Minnesota, Mike began his industry career as a reservations agent at Northwest Airlines, after which he entered the agency business at Gelco Travel. He is also the proud grandfather of three granddaughters.

Best Practices for Managing Travel Risk

Business travel and expat assignments can expose your people to unfamiliar and disruptive situations. The best way to keep them safe and productive is to keep them informed as events unfold so they can successfully navigate the crisis. Discover how to review, evaluate and benchmark your travel program; what key criteria you need to look for when you are evaluating and choosing suppliers; and how to educate your people on travel risk management to increase safety.

  • Bruce McIndoe -  CEO, iJET International, Inc. |  Bio
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    Bruce McIndoe, Chief Executive Officer at iJET International, Inc., the premier integrated risk management solutions provider, leads the company’s intelligence, global operations and business development. iJET’s end-to-end, tailored solutions integrate world-class threat intelligence, innovative technology, and global response services to help organizations avoid threats, mitigate risk and protect their people, assets, and reputation.

    Bruce is a recognized thought leader, speaker and executive in the risk management, security, travel and intelligence markets. An iJET founder, Bruce has been the key contributor to the company’s vision and strategic growth, securing its position as the leader in integrated risk management with the development of the Worldcue® Global Control Center platform and 24x7 Global Integrated Operations Center.

Travel 101

Whether you are new to the travel category or have some experience in the area, this is the session to attend. During this interactive session, Mary Alice Hansen will take attendees on a journey through the basics of travel procurement, highlight the nuances and challenges you may encounter in the category and facilitate a discussion on how to improve your investment in the space.

  • Mary Alice Hansen -  Senior Manager, Travel & Expense Reimbursement, Astellas US, LLC |  Bio
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    Mary Alice has been a procurement professional most of her career. She has been working in the travel category managing the travel program and travel contracts since 1998. In 2011 she left Procurement to take the position of Travel Manager. Mary Alice is uniquely positioned to navigate travel management from both procurement’s and the business-owner’s point of view.

    As the Travel Manager, Mary Alice has oversight of the corporate policy, the travel program, expense reporting processing, expense report payments, and corporate credit card program. Her department provides innovative solutions and end-user support to approximate 3200 employees.

    Mary Alice holds GTP (Global Travel Professional) Certification from GBTA (Global Business Travel Assn) and is currently an active member of her local GBTA Chapter in Chicago. Mary Alice is also serving as an officer in Kan Pai Toastmasters Club.

First-class Relationships: Make the Most of Your Travel Program

Managing the T&E category requires great emphasis on relationships. Our panelists will offer their unique view on the value they generate through effective relationships, including the perspectives of both the seller and the buyer, how to engage in successful business relationships, and the do’s and don’ts of business travel. You will leave with fresh ideas for collaboration and opportunities to develop more effective travel programs.

  • Jorge E. Gomez, CPSM, C.P.M. -  Global Meetings & Events Lead, Regional Travel Manager – Americas, Mondelez Business Services, Mondelēz International |
  • Joanne McNellis Coelho, GTP, GLP -  Director, Global Travel, SD&S Shared Services, Wyndham Worldwide |  Bio
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    Joanne McNellis Coelho, GTP, GLP is Director, Global Travel for Wyndham Worldwide, one of the world’s largest hospitality providers headquartered in Parsippany, New Jersey. Joanne joined Wyndham Worldwide in 2007. She and her team are responsible for the strategy, management, and administration of the Company’s global travel and card program. She is also responsible for the company’s purchasing payment solution.

    Prior to her role at Wyndham Worldwide, she spent seven years at BCD Travel in New York City where she held several management roles in operations. A lifetime resident of New Jersey, Joanne is Chair of GBTA North American Sustainability Committee and a recent recipient of the 2016 GBTA Master Honors award and the GBTA Foundation’s Project Icarus Outstanding Achievement Award in Sustainability. Joanne also recently earned her Global Leadership Designation from the Wharton School of Business and GBTA academy.

  • Dean Peters -  Area Sales Leader, Marriott International |  Bio
  • Dean Peters is a 28 year veteran of the hospitality industry and has worked for Marriott International in several progressive sales and marketing roles over the past 15 years. Currently Dean serves as Area Sales Leader for 16 managed properties in the Miami / Marco Island area. Previously Dean served as Market Sales Leader – Catering for the 17 full service managed Marriott properties located throughout the State of Florida. Dean has also served at the Director of Sales and Marketing at the property level for 4 Marriott properties in Florida and Texas as well as a regional role overseeing Marriott’s GSA Network in Latin America and the Caribbean.

  • Steve Ross -  Managing Director, Midwest and Canada Sales, United Airlines |  Bio
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    During his 30 plus year career with United, Steve has served in a variety of both Field and Headquarters Sales and Marketing positions.

    Steve started his career with United in Philadelphia, where he managed the Rosenbluth Travel relationship on a national basis, then moved to Chicago, serving as a liaison between United Sales offices in the Pacific and Headquarters in Chicago. He then moved back to the Field as District Sales Manager in Chicago, before taking on several roles in Marketing, including Onboard Product Development and Brand Management where he helped lead the development and implementation of new programs and products, including: Economy Plus, new aircraft cabin interiors and multiple two and three dimensional design projects (logos; graphics; signage; uniforms; glass and dishware, airport interiors).

    Steve later moved back into Sales, leading the development of corporate and agency Sales products and programs, incorporating the use of PRISM into United’s corporate modeling process, rolling out a new TMC reporting and management system and the developing multiple customer facing programs such as United’s Global Services Program.

    Steve later returned to the Field as Regional Sales Director in Chicago and was later promoted to Managing Director – Midwest & Canada Sales Division, where he leads a team of 30 sales professionals and sales leaders covering both corporate and TMC accounts in 14 Midwestern States and all of Canada.

    Steve holds both a B.A. in Economics and a M.B.A. from the University of Pittsburgh. He is married and has two sons.

Increase Compliance by Creating WOW Travel Experiences

There’s no denying the power of an amazing incentive-based travel experience program. Join us as we delve into the do’s and don’ts of these programs; the benefits of these programs; how to use them to increase ROI, boost compliance and motivate your travelers on an emotional level.

  • Kip Lambert -  Chief Culture Officer, Destinations, Inc. |  Bio
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    Kip Lambert is a family man, serial entrepreneur, Destinations Inc. Brand Ambassador / Chief Culture Officer and lifelong “imperfectionist”. He’s passionate about family, friends, travel, business and creating life’s perfect little moments that create lifelong memories.

Revolutionizing Travel Procurement For Better Business Impact

Traditional travel procurement is facing a dead end, no longer capable of delivering significant value. Mature travel programs need a much broader, more strategic view of the organizational objectives to deliver bigger business impact from T&E spend. Scott Gillespie, one of the industry's most provocative procurement thinkers, lays out a bold yet simple path for delivering greater value by linking travel policies and procurement to the tangible goals set by organizational leaders. Explore the key concepts of traveler friction, the total cost of travel paradigm, the traveler's hierarchy of needs, and how to estimate the financial value of road warriors. This fast-moving session wraps up with a clear set of next steps.

  • Scott Gillespie -  CEO, tClara |  Bio
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    Scott often breaks new ground – and a bit of glass - in the corporate travel industry.

    Scott is a leading authority on travel procurement, travel friction and the total cost of travel.

    As Managing Director of tClara, he is developing the next generation of benchmarking for airfares and traveler friction.

    He is the author of a U.S. patent, has been named one of Business Travel News Top 25 Executives, and a Thought Leader by Buying Business Travel.

    Scott writes the popular blog “Gillespie’s Guide to Travel+Procurement”, and speaks at travel industry conferences around the world.

    Scott holds an MBA from the University of Chicago. He and his family reside near Cleveland.

After the Sourcing - Managing the Travel Category

Now that you have sourced the travel category and its sub-categories, what is next? This session examines what category management is, its importance, how its life-cycle can affect your travel program and how to get the most from your global, multi-national or domestic travel program. This is a continuation to the global travel sourcing webinar that Pamela delivered for ISM.

  • Pamela J. McTeer, CTC, CCTE, GTP, CPM -  Senior Consultant, GoldSpring Consulting and Former Director Business Services and Global Travel, Meetings and Events, The Coca-Cola Company |  Bio
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    Pam is a 30+ year veteran in Global Corporate Travel, Strategic Meetings management and strategic sourcing in indirect categories. Pam recently opened her new consulting firm with extensive experience in optimizing a full range of travel operations, supplier management, travel and strategic meetings management initiatives and strategic sourcing activities. She draws on her experience with global Fortune 500 corporations such as Anheuser-Bush, Coors, MolsonCoors, Ball, First Data, Coca-Cola and supplier experience with some of the top TMCs and meetings and events companies.

The Pfizer Experience: The “Smart” Factor Case Study

By aligning its “BuySmart” global procurement campaign with its “TravelSmart” marketing campaign, Pfizer was able to take its traveler experiences to the next level. Examine the lessons learned, including how to use various channels to educate travelers on traveling “smart”; how leveraging an app provides their travelers with the right information when they need it; and how the procurement team “makes it easier on the road”, while keeping safety front and center.

  • Tina Quattlebaum -  Senior Director, Global Travel and Meetings, Pfizer |  Bio
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    Tina has an impressive resume with 20+ years of experience in corporate travel. Currently Tina is a part of the Pfizer Global Travel & Meetings team as a SME in Operations and Travel Technology. Prior to join Pfizer, Tina held key travel and category positions with HP, Agility Logistics in the Middle East, Nielsen Media and Chase Bank. In addition, Tina has been an active member of GBTA and has held a multitude of positions including two terms on the Board, President of the Chapter Presidents Council and several positions with the Texas Business Travel Position including 2 terms as President.

Brace for Impact—Leading in Moments of Crisis

When US Airways Flight 1549, or “The Miracle on the Hudson” ditched into the Hudson River on January 15, 2009, Dave Sanderson was the last passenger off the plane. During this crisis, Dave took responsibility for the well-being and safety of others, risking his own life in frigid water to help his fellow passengers. Learn how he kept his cool under extreme pressure, and what you can do to be prepared during your own moments of crisis. Combining his work as the security director for Tony Robbins, and his 30 years’ experience in the manufacturing, distribution and retail industry, Dave speaks about the key distinctions on what drives people to do what they do and the tools to help you to “Create your own Flight Plan,” including making raving fans, managing your mind, and the power of personal responsibility.

  • Dave Sanderson -  President and Managing Partner, Dave Sanderson Speaks Enterprises |  Bio
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    Dave Sanderson is the Managing Partner of his firm, Dave Sanderson Speaks Enterprises based out of Charlotte, NC. On January 15, 2009, Dave was the last passenger off the plane that crashed into the Hudson River, best known as “The Miracle on the Hudson” and was largely responsible for making sure so many others made it out safely. In addition to speaking and training, Dave conducts workshops and his recently released book titled “Moments Matter”, discusses how employing 12 key resources that he learned from his 30 years in sales and being head of security for Anthony Robbins was a main factor that turned a potential tragedy into the “Miracle on the Hudson.” He shares how to take a potentially tragic experience and turn it into an opportunity to grow. His talk “JOLT,” will be released in an upcoming TedX talk in 2017 in which he details how to help those suffering with PTSD into PTGS. He and his wife, Terri, reside in Charlotte, NC. They have four children: Chelsey, Colleen, Courtney and Chance.

One Size Does Not Fit All – Configuring your travel program to fit your Global Requirements

What are the different options that procurement professionals have by utilizing bi-lateral agency agreements over other models such as individual or global contracts? This session will dive into the benefits and limitations of each type of model and provide you with insight to make the best decision for your organization and to configure your travel program to meet your organizational needs.

  • Alexander Olsen -  Director Agency Network, North America, Radius Travel |  Bio
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    Alex Olsen has over a decade of experience in areas including corporate planning and analysis, business development and sales and account management. As Director, Agency Network, North America for Radius Travel, Alex leads the team that serves as dedicated points of contact for Radius’ agency partners in the U.S. and Canada. Together, the team provides sales and service support for all global travel management opportunities and customers coming out of North America.

    Alex’s past roles include working as a Manager in Corporate Finance at American Express and serving as the Senior Manager Assistant to the Head of GBT’s Global Client Group, Senior Manager of Corporate Strategy for AOL, and Senior Analyst of Airline Profitability for US Airways. His wealth of international business experience allows him of offer variety of insights in setting up global travel programs. He earned his Undergraduate degree in Marketing and Minor in International Business from Wake Forest University in 2005 and his Master’s in Business Administration from Vanderbilt University in 2009. Originally from New York City, Alex now resides in Long Island, NY.

  • Mary Alice Hansen -  Senior Manager, Travel & Expense Reimbursement, Astellas US, LLC |  Bio
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    Mary Alice has been a procurement professional most of her career. She has been working in the travel category managing the travel program and travel contracts since 1998. In 2011 she left Procurement to take the position of Travel Manager. Mary Alice is uniquely positioned to navigate travel management from both procurement’s and the business-owner’s point of view.

    As the Travel Manager, Mary Alice has oversight of the corporate policy, the travel program, expense reporting processing, expense report payments, and corporate credit card program. Her department provides innovative solutions and end-user support to approximate 3200 employees.

    Mary Alice holds GTP (Global Travel Professional) Certification from GBTA (Global Business Travel Assn) and is currently an active member of her local GBTA Chapter in Chicago. Mary Alice is also serving as an officer in Kan Pai Toastmasters Club.

  • Pamela J. McTeer, CTC, CCTE, GTP, CPM -  Senior Consultant, GoldSpring Consulting and Former Director Business Services and Global Travel, Meetings and Events, The Coca-Cola Company |  Bio
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    Pam is a 30+ year veteran in Global Corporate Travel, Strategic Meetings management and strategic sourcing in indirect categories. Pam recently opened her new consulting firm with extensive experience in optimizing a full range of travel operations, supplier management, travel and strategic meetings management initiatives and strategic sourcing activities. She draws on her experience with global Fortune 500 corporations such as Anheuser-Bush, Coors, MolsonCoors, Ball, First Data, Coca-Cola and supplier experience with some of the top TMCs and meetings and events companies.

Integrating Strategic Meetings Management (SMM) into Procurement

Recent studies have shown that while SMM is becoming more popular in global procurement, many companies have not yet addressed corporate meetings—the "last unmanaged bucket of corporate spend". Most companies remain largely decentralized without any direct oversight into meetings spend data transparency, standardization of policies, supplier rationalization, strategic sourcing optimization, supplier rationalization and negotiation leverage. Learn about SMM, including how to initiate a program, its benefits, and common quick wins.

  • Kevin Iwamoto, GLP, GTP -  Senior Consultant, GoldSpring Consulting LLC |  Bio
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    Kevin Iwamoto, Senior Consultant at GoldSpring Consulting, an independent travel management consultancy, brings more than 35 years of experience in corporate travel and meetings management to clients.

    Prior to joining GoldSpring, Iwamoto served as VP of industry strategy at Lanyon, where he was responsible for guiding global marketplace strategies. He also works with global influencers across industries raising awareness of the benefits of Strategic Meetings Management (SMM). He is one of the original founders of SMM and is acknowledged globally as a leading subject matter expert in the discipline.

    Iwamoto is a former President & CEO of the Board of Directors for the Global Business Travel Association (GBTA). He has served on numerous association boards, most recently as a Board member of the US Council for the MPI Foundation.

    He’s been honored with every major business travel and meetings industry accolade, most recently in 2016, the MPI Rise Award for Meetings Industry Leadership and the Top 25 Changemakers Award for MeetingsNet where he was also featured on the magazine’s cover.

    He has two published books, Strategic Meetings Management: From Theory to Practice published in April 2011 and most recently, Your Personal Brand, Your Power Tool to Build Career Integrity, published in October of 2016. He also maintains a popular Industry Insights blog (2015 Gold Magellan Award for Best Industry Blog from Travel Weekly), published though Meetings & Conventions on-line.

    Prior to Lanyon, Iwamoto was senior global category manager in the Hewlett-Packard Global Procurement Travel and Meetings Team. He has also served as a senior travel account manager with the Walt Disney Company, as well as a corporate sales manager with Northwest Airlines.

Business Travel as a Procurement category – What Does Good Look Like?

Review key findings from CASME’s extensive benchmark report designed to investigate and compare different approaches that organizations apply to managing the business travel category. Gain a global perspective on leading practices for managing this category, an understanding of how other organizations manage business travel and April 11, 2017how you can best support the category. As a bonus, you will also be invited to participate in the upcoming CASME survey to receive a full report and a maturity matrix showing your level of category maturity (basic, stable, progressive or leading) in comparison with other organizations.

  • Graham Crawshaw -  Director of Content, CASME |  Bio
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    Graham Crawshaw is CASME’s Services Director with overall responsibility for the quality of more than 175 RoundTables and Virtual RoundTables annually, as well as benchmarking activities covering a broad range of procurement categories and practices. Apart from being a procurement analyst, he is also the leading CASME facilitator, travelling around the world to manage events, meeting clients and to support other facilitators.

    Graham majored in Procurement at Coventry University (UK) and achieved a BA (Honours) in Business. He became a qualified member of the Chartered Institute of Procurement and Supply (CIPS) in 1992 and during the same year he achieved a postgraduate diploma in management studies.

    Prior to joining CASME, Graham spent 25 years working in procurement for the music industry within an operational and marketing environment. During this time, he spent four years at Capitol Records based in Hollywood, managing the outsourcing of packaging for all major compact disc releases before returning to Europe and parent company EMI Music, where he eventually became the Senior Director of Global Purchasing. At EMI, Graham regularly supported major artists, including The Beatles, Queen and Pink Floyd, in developing and sourcing their unique packaging requirements, and subsequently worked on the company’s first music streaming contract. Expanding on these experiences, Graham has also been a procurement consultant for Warner Music, Ministry of Sound and packaging manufacturer London Fancy Box Co. Ltd.

    Graham is married with four children, lives in Wiltshire, South West England, and is a leader in the UK’s Scout Association.


A brief video made by one of our speakers...
Graham Crawshaw