ISM Events & Products Terms & Conditions
Invoice Payment Terms: Full payment is required before participation in the event. We reserve the right to refuse admission if full payment is not received in accordance with these terms.
ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.
Group Registrations: Eligible group discounts will be applied at the time of purchase, registrations must be received at the same time and individuals in the group must be from the same company to be eligible (Student registration rate is not eligible for group registration). Cancellations must be in writing and received 5 weeks prior to the event. No refunds shall be given for cancellations received within 5 weeks of the event. If the organization is no longer eligible for the group discount, each registration will revert to individual pricing and the balance due will be deducted from the refund amount. Transferring the registration to another colleague is accepted – additional fees may apply.
Event Cancellations: Cancellations more than 5 weeks before the date of the event will incur an administrative charge of 50%. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.
Media: If you are a media attendee, please click here to review the ISM Media Guidelines.
Indemnity: ISM reserve the right to make changes, restructure or postpone the program without notice. If the program is not held for any reason, ISM's liability is limited to the program fee.
Special Needs: If you have special dietary needs or if you require any special services or auxiliary aids in accordance with the Americans With Disabilities Act, please be sure to check the appropriate line on the event registration form. An ISM representative will contact you to confirm your special needs.
Antitrust Statement: It is the express policy of ISM to comply at all times with all existing laws, including the antitrust laws, and in furtherance thereof, this ISM Antitrust Policy shall apply to all activities and programs sponsored or conducted by or within ISM, including CAPS Research, and is intended to minimize the risk of the appearance of any violation of the antitrust laws.
Photo/Audio/Video Release: From time to time, ISM uses photos and/or audio/video of participants in public event spaces in our promotional and educational materials. By virtue of your attendance, you agree to the use of your likeness in such materials, including print and/or electronic media without further notification or authorization.
Guided Learning Transferals: Registrations are transferable without any charge to another ISM Guided Learning Course occurring within 12 months of the original purchase. Transferring registrations to another party are subject to price variance or change based on membership status and an additional $50 fee will be incurred.
- Just in Time Learning – Your subscription is nonrefundable; however, you may cancel it by calling Member Services at 480.752.6276 (select option 8). You will continue to have access to the micro-learning courses until the end of your billing cycle at which time your subscription will not renew.
- Self-Paced Learning – Upon purchase, these courses are non-refundable.
- Guided Learning – Cancellations more than 5 weeks before the date of the course will incur an administrative charge of 50 percent. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.
Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.
Product Return Policy
For information on the product return policy, click here.